| 
Medilink (Yorkshire & the Humber) Ltd is a membership-based
professional association which services medical technology companies,
hospitals and universities within the Yorkshire & Humber region
of the
UK, it also provides a gateway for national and international clients
interested in developing relationships (commercial, research or
clinical) with the region's
medical sector.
National Medilink Network (live
link - map)
See below for a copy of Medilink
Customer Charter -
which outlines our commitment to our customers.
Medilink will endeavour to ensure all our customers:
- Receive
a professional service from staff who are competent in the general
needs of
Businesses
- Are dealt
with by a named contact
- Are provided
with appropriate services by Medilink directly or as a broker
- Know in
advance what fees they will be charged and what help may be available
to offset costs
- Receive a
prompt and appropriate response whenever you make contact, for
whatever reason and by whatever medium
- Feel welcome
and valued and to be treated with courtesy and respect
Customer Feedback
All customer
feed back is welcomed as a means of reinforcing what we do well
and identifying the areas where we need to improve. We will obtain
feed back by actively seeking it and by receiving unsolicited comments
from our customers. If you wish to comment on the quality of our
services please get in touch with your named contact in the first
instance. If you are making a complaint and are not satisfied by
the response you receive please contact:
Nikola Alevizos
(Membership Services and Events Co-ordinator) Tel No: 0114 222 6317.
n.alevizos@medilink.co.uk
OR
Kevin Kiely (Managing Director) Tel No: 0114 222 6316
Email: k.j.kiely@medilink.co.uk.
It is our policy
to acknowledge all complaints within 48 hours, and to provide a
written response within 10 days, which will either answer your problem
or will inform you of a further timescale in which to investigate
the issues raised.
The concepts
of ‘customer first and foremost’ and ‘continuous
improvement’ form the bedrock of our approach to quality,
and customer feed back is a key aspect of this. I hope you will
help us to help you by providing feedback whenever you can.
The Yorkshire & Humber Region
Benefiting from the region's unique manufacturing infrastructure,
Yorkshire
and Humber has one of the largest clusters of medical device companies
anywhere in the UK, with a population of 5.5 million people, it
has 56
large hospitals including two of the largest in Europe and 9 universities
with internationally renowned specialist centres of excellence in
cardiology, oncology, orthopaedics, immunology, minimally invasive
surgery, biomaterials and tissue engineering.
Yorkshire and the Humber lies at the very heart of the UK and provides
an intersection for all transport links in and out of the Humber
ports, which account
for over
12% of UK seaborne trade.
|
